FAQs – Comprehensive Funeral Cover

You don’t know what the next day will bring, and if you pass away unexpectedly, you want to ensure your loved ones are financially protected. Funeral insurance helps your family pay for your funeral costs and any other expenses you may leave behind such as bills or debt.

Comprehensive Funeral Cover is designed to help your family and loved ones pay for your funeral and other expenses you leave behind when you pass away. It pays a benefit to whomever you choose as your beneficiary when you die.

Unlike other types of funeral planning, such as a pre-paid funeral plan, it pays a full benefit upon death (accidental death only for the first 12 months; any cause thereafter) regardless of how much has been paid in premiums.

You’re guaranteed acceptance if you’re an Australian resident aged between 18 and 79.

Your family will receive your funeral insurance benefit during the first year of your policy only if the death is caused by an accident. After the first year, the benefit is paid for death by any cause.

No. In fact, your premiums will reduce by 5% after every five continuous years you hold your policy.

Cover could be more affordable than you think! Request a quote by calling us on 1300 025 433 now to find out how affordable it could be for you.

No, there are no medicals or blood tests required and there are no intrusive questions about your health and lifestyle.

We guarantee to renew your Comprehensive Funeral Cover policy for life if you pay your premiums on time. You’ll be covered even if your health changes over the years.

Yes, with Comprehensive Funeral Cover, when your family makes a funeral claim, the benefit will be your chosen cover amount or the total premiums you’ve paid for your cover – whichever amount is higher. Or, you can choose to cancel your cover once you turn 85 years of age to receive an Early Cash Payment of 150% of your funeral insurance benefit.

Choose a Benefit Amount from $3,000 up to $15,000 – whatever suits your needs and budget.

We triple the benefit amount to a maximum of $45,000 if your death is due to an accident. You’re also automatically covered for Accidental Serious Injury Insurance, which means you can receive a cash benefit if you suffer from an Accidental Serious Injury (as outlined in the PDS) equal to three times your chosen Comprehensive Funeral Cover benefit amount.

Not with Comprehensive Funeral Cover! Your family will receive a benefit that's either your chosen cover amount or all the premiums you’ve paid for your cover (whichever amount is higher). Or, you can choose to cancel your cover once you turn 85 years of age to receive an Early Cash Payment of 150% of your funeral insurance benefit.

You’re covered anywhere in the world 24/7 while your policy is in force, provided you are an Australian citizen or permanent resident living in Australia and have no plans to relocate outside of Australia at the time you applied. The policy will be cancelled if you’re on a temporary work visa and stop living in Australia.

Accident is defined as: an event resulting in bodily injury where the injury is directly and solely caused by accidental, violent, external and visible means without any contributing causes, and where the injury is not self-inflicted.

Accidental Death is defined as: a death that happens as a direct result of an accident, within 90 days of the accident happening.

Yes, you can choose either a single plan (covering your life) or a joint plan (covering yourself and your spouse or partner). There’s also the optional cover of Children’s Insurance, which will pay a $10,000 benefit if your child suffers a defined serious illness or injury, or if your child passes away.

Yes, you can nominate up to five people to share the benefit by completing a Nomination of Beneficiaries Form and sending it to:

Kogan Life Insurance
PO Box 6728
Baulkham Hills NSW 2153

If you don’t nominate a beneficiary, the benefit will go to the Policyowner; and if that’s you, the benefit will be paid to your legal personal representative (usually your estate) or other person who we’re permitted to pay under the Life Insurance Act 1995.

You will be given a full refund of the premiums you’ve paid (if you haven’t made a claim) in the first 30 days of your policy starting. If you cancel your cover after the 30 day cooling off period, no benefit is payable and no premiums will be refunded.

However, if you’ve chosen a yearly payment option, we’ll refund the unused portion of your premium.

Funeral insurance premiums are generally not tax deductible, and your beneficiary won’t have to pay tax on the benefit you receive. This may not apply to your individual circumstances though or may change over time, so we advise to always seek professional tax advice.

Comprehensive Funeral Cover is issued by:

Hannover Life Re of Australasia Ltd (Hannover)

ABN 37 062 395 484

Tower 1, Level 33

100 Barangaroo Avenue

Sydney NSW 2000

Hannover is a wholly owned subsidiary of Hannover Re and is part of the Hannover Re Group worldwide. Hannover Re is currently the third largest global life reinsurer and has a Standard and Poor's Insurer Financial Strength of AA- (Very Strong), and has maintained this rating for a number of years.

The life insurance business of Hannover has been operating in Australia since 1958, so you know you’re backed by a company you can trust.

You’ll be asked to provide the following information when applying:

• Your name and date of birth
• Your residency status
• Your age
• If you have dependent children and their ages
• If you would like to add on extra benefits to your cover or add children to your policy

1. You or a nominated beneficiary can simply call us on 1300 513 483 or email claims@koganlife.com.au to let us know you’ll be lodging the claim.
2. A dedicated claims agent assigned to your claim will call to go through the process with you.

3. Send completed forms the claims agent has given you and additional required documents to:

   Kogan Life Insurance
   PO Box 6728
   Baulkham Hills NSW 2153

4. Once completed documents are received, we’ll assess the claim and pay, subject to approval, without any unnecessary delays.

From the date of the Life Insured’s death or diagnosis.

• A fully completed claim form we’ll supply.
• The original Policy Document and Policy Schedule.
• A completed Medicare and PBS form we’ll supply.
• A certified copy of evidence of death such as a Death Certificate, a Coroner’s Report, or an Attending Medical Practitioners Report.
• A certified copy of evidence of the Life Insured’s date of birth such as a birth certificate, valid passport, or a valid driver’s licence.
• A certified copy of proof of the claimant’s identity such as a birth certificate, valid passport, or a valid driver’s licence.

A signed photocopy of an original document in which the person signing has seen the original and the photocopy. It can be signed by a Justice of the Peace, Accountant, Solicitor, Doctor, Bank Manager or Police Officer. The certified copy must include the statement: “I certify that this is a true copy of the original document”. The certifier must also include their full name, signature, date, registration number (if any) and qualification or occupation on each page of the photocopied documents. You get to keep the original documents.

The person or persons entitled to the benefit. As a Policyowner, you have the choice to nominate between one and five beneficiaries to receive a portion of the benefit amount.

The net worth of a person at any point in time. It’s calculated by the sum of a person’s assets, less all liabilities at that time.

The person responsible for the entire administration of your estate and for ensuring details in your will are carried out.

The process of proving and registering in the Supreme Court the last will of a deceased person.

You’ll receive an update on your claim’s process every 10 business days of documentation being received. Payment will be made promptly if your claim is approved. Claim assessments can often need additional information, which may add more time to the process.

Payment will be direct credited to your nominated beneficiary’s chosen bank account. If there’s no chosen beneficiary, a cheque will be made to the ‘estate of the late’.